Security Policy

Last updated: October 22, 2024

At TermsFox, security is our absolute highest priority. In the spirit of openness and transparency, here are some of the security measures we take to protect and defend the TermsFox platform:

We protect your data

All data is written to multiple disks instantly, backed up daily, and stored in multiple locations. Files that our customers upload are stored on servers that use modern techniques to remove bottlenecks and points of failure.

Your users’ data never leaves our servers

We distinguish between data about your users and data about you, yourself. While, for example, your billing information is shared with Stripe, and your profile is accessible to us in our help desk software, any data about your users are never shared with any external providers, and never leaves our server cluster hosted with Amazon Web Services.

Encrypting data in transit

Whenever your data is in transit between you (or your users) and us, everything is encrypted, and sent using HTTPS/TLS.

Encrypting data at rest

Any files that you upload to us are stored and are encrypted at rest using best in class encryption on Amazon Web Services (AWS).

Hosted on Amazon Web Services

TermsFox is hosted on Amazon Web Services. Our database is managed by AWS, ensuring redundancy, high availability and trustworthy automated, encrypted backups. AWS is certified for a growing number of compliance standards and controls, and undergoes several independent third party audits to test for data safety, privacy, and security. Read more about the specific certifications on the AWS Compliance Resources page.

Organizational practices

• We operate under the principle of least privilege: Employees are assigned the lowest level of access that allows them to do their work.
• Two-factor authentication is enforced in all sensitive systems.
• All employees are required to use approved password managers (like 1Password) to generate and store strong passwords that are never reused.
• All employees are required to encrypt local hard drives and enable screen locking for device security.
• All access to application admin functionalities is restricted to a small subset of TermsFox staff.
• We never store customer data on personal devices (like laptops or mobile phones).

Regularly-updated infrastructure

Our software infrastructure is updated regularly with the latest security patches. Our products run on a dedicated network which is locked down with firewalls and carefully monitored. While perfect security is a moving target, we work with security researchers to keep up with the state-of-the-art in web security.

We protect your billing information

All credit card transactions are processed via Stripe using secure encryption—the same level of encryption used by leading banks. Card information is transmitted, stored, and processed securely on a PCI-Compliant network.

Have a concern? Need to report an incident?

Have you noticed abuse, misuse, an exploit, or experienced an incident with your account? Send urgent or sensitive reports directly to support@termsfox.com. We’ll get back to you as soon as we can, usually within 24 hours. Please follow up if you don’t hear back. For requests that aren’t urgent or sensitive: submit a support request.Keeping customer data safe and secure is a huge responsibility and a top priority. We work hard to protect our customers from the latest threats. Your input and feedback on our security is always appreciated.